New access controls and permissions for Users in ParentPaperwork

Data security and access are extremely important in environments such as schools, which often are managing significant volumes of personal information spanning across staff, parents and students. Increasingly, schools are using ParentPaperwork to capture, manage and report this data, and we have implemented a range of ways you can control access to data and functionality in ParentPaperwork.

This blog post outlines the types of permissions and configuration you can implement with ParentPaperwork in your school. You can also check out our Knowledge Base for further information.

A school may have as many Users accessing ParentPaperwork as they like. Note we have single sign-on for both Office 365 and Google, making it really easy to enable access for large groups of school staff. We can also synchronise a list of your staff each night as part of our overall data import schedule for your school.

User Roles

There are two User Roles:

  1. Administrator – complete access to all of ParentPaperwork’s features and configuration. We’d recommend you limit the number people with this ‘Access All Areas’ permission.
  2. User – a standard User. They cannot alter ParentPaperwork’s configuration (including managing Users) nor can they edit the Form Templates and Workflows. User Permissions can be applied to ‘Users’.

By default, a User has access to all information, and you can use various permissions settings to control and define their access.

Individual User Permissions

User can have their access restricted in multiple ways:

  1. They can be configured to only have View access. They’ll be able to log into ParentPaperwork and see all the information but will not be able to add new data or edit existing data – for example, they cannot create a new Slip nor edit a Student or Contact.
  2. They can have their access restricted to only Slips they created or those on which they appear on the workflow. In a busy school, with many Slips being sent, this is a great option to reduce the ‘noise’ for a particular user so they only see the information relevant to them.
  3. They can have their access restricted to specific Student Lists. By default, this also means their access is restricted to only the Slips they create or those on which they appear on the workflow, as per option 2 above. This is perfect for parent class reps and others who should only have access to very specific groups of students and parents
  4. Users can be assigned to User Groups, and the above permissions will be controlled via the Group.

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User Groups

User Groups can be used to control permissions for groups of Users. You can set the same permissions as for individual Users, and these will apply to Users assigned to the Group instead of the individual permissions.

The User Groups list page summarises the permissions assigned to each Group.

Editing a User Group allows you to control the permissions.

Users Groups and Form Template Categories

User Groups can be used to control access to sets of Form Templates via the Template Categories.

A Form Template can be assigned to one or more Form Template Categories. A Category may be assigned to one or more User Groups.

If a Category is assigned to a User Group, only Users assigned to the Group can:

  • Create a new Slip/Form from the Templates in that Category
  • Access an existing Slip/Form that was created from the Templates in that Category

By using a combination of User permissions, User Groups and Form Template Categories, you can restrict access to information in ParentPaperwork to selected Users and groups of Users.

For example, perhaps staff within school departments can be given view only access to Slips/Forms relevant to their department, while the heads of department can edit and manage forms across one or more departments. Or only school leaders are given access to Forms relating to human resources or staffing issues.

Oakleigh Grammar: a case study

Oakleigh Grammar in Melbourne, Australia, was one of the first schools in the world to adopt ParentPaperwork’s online platform at the initial startup phase. Their faith in ParentPaperwork – and the subsequent benefits they’ve experienced by taking on the ParentPaperwork system – have got them singing our praises.

We spoke to Soula Mitsopoulos, Head of Senior School’s PA/VASS Administrator at Oakleigh Grammar, to discover exactly why they’re our number one fans.

Which aspect of ParentPaperwork prompted you to give the system a try?
It was the opportunity for immediate responses, and the ability to export all the required details into a convenient spreadsheet.

What are some of the best things that have happened since implementing ParentPaperwork at your school?
The increase in efficiency in collecting responses and information has been really notable. Also, that we are able to work with the ParentPaperwork team to improve our requirements, as well as get ideas to streamline the processes, means a lot to us.

What was the process of introducing ParentPaperwork into your current school management systems like?
We’re not a huge school (just over 600 students from ELC to Year 12) so the slips are prepared, sent out and the responses monitored by our admin staff. This meant that the internal introduction process was straight-forward. We wrote out to school families explaining how the new process would work prior to implementation.

We haven’t really had any problems using Parent Paperwork to speak of, to be honest. The transition was quite smooth.

How have parents and staff reacted to ParentPaperwork?
The teachers really appreciate not having to collect and chase up returned paper slips. And parents appreciate being able to respond online as soon as they get the notices/slips. Not having to rely on their children – particularly in the case of the younger ones – to remember to hand in a paper slip is a big thing.

What are the key benefits you have experienced? Have there been any unexpected benefits that you didn’t anticipate?
Definitely the reduction in staff time photocopying and in paper use, as well as the timeliness of receiving responses. The ability for our admin staff to answer parent questions regarding their responses without having to chase whomever was receiving paper replies is huge – also the ability to see at a glance who has responded, who has opened their email but not responded and who hasn’t even opened their email to know exactly who needs to be followed up.

What sort of savings are you seeing as a result of using ParentPaperwork? 
We’ve experienced savings in paper use, staff time in photocopying, teaching staff’s time collating returned slips and chasing up those not returned… They’re the main savings we’ve noted.

How important are environmental considerations to your school? How have you seen ParentPaperwork contributing to your school’s environmental goals?
Environmental considerations are very important to our school. ParentPaperwork is helping us to reduce our environmental footprint in the reduction of waste.

What would you say to other schools considering implementing ParentPaperwork into their school? Any handy tips?
I would say they definitely should do it! Parent Paperwork is easy to use, both in setting up and sending the slips then collecting, collating and reporting the information…

We’ve been using ParentPaperwork for over 12 months, and the excellent support and prompt service we get from the team at ParentPaperwork has made the whole process easy. We know we can rely on the system.

Feel free to visit Oakleigh Grammar online at

Click here for more information on ParentPaperwork.

New permission feature is the perfect solution for Class Parent Representatives, and private music and drama teachers

In many schools parents play a key role promoting community amongst parents and students by acting as class representatives. Class Reps organise social gatherings, working bees and other opportunities for parents to come together and enjoy each other’s company, swap stories, share advice and discuss their childrens’ schooling.

Some Class Reps also organise and roster parent helpers in the classroom itself, to provide support to the teachers.

We have released a new user permission feature that is the perfect solution for Class Parent Representatives, or any other person who needs to communicate with the parents from one or more nominated lists of students, but who should not have access to other information from the school, or even those lists if it is not information they created.

Private music and drama teachers are a great example, they need to be able to communicate with the parents of the students they teach, but as they are not school staff, they should not be able to interact with information unrelated to their work.

Schools can configure ParentPaperwork to enable Class Reps to have access limited to just the classes in which they are involved, by restricting users to only be able to see and interact with information specific to one or more Student Lists.

To allocate a User to a Student List click your User Name at the top right, select Configuration, and then Users.

In the field ‘Only these Student Lists’ start typing the name of the Student List you wish to allocate. A drop down list of choices will be displayed, click the one you require.


Allocating a user to a Student List means that person can only see Slip, Broadcast, Student and Parent Contact information connected to that List, they cannot view information associated with any other Lists.

If a User is allocated to one or more Student Lists, you’ll find the ‘Only the User’s Slips’ option is selected by default and cannot be changed. This means they can only see Slips and Broadcasts they create or are on the workflow for. So even if the school has sent out Slips to parents for the Student List, the user will not have access to those Slips or the information submitted back by parents.

If you would like more information about how ParentPaperwork can help Class Reps and other similar users please email