ParentPaperwork email notifications can now be customised with your colours

Email is a key function in ParentPaperwork, and the primary way we communicate with parents to advise them of new online forms they need to complete, indeed our email notifications are critical if your school does not have our SMS text notifications enabled.

We know it is important to many schools that communications to parents reflect the branding and corporate style of the school. You can upload your logo which is shown on all web pages and emails seen by the parents.

You can now also set the colours in the email notifications sent to parents for:

  • Advising of a new Parent Slip
  • Thanking them for submitting a Parent Slip
  • Reminding them they have an outstanding Parent Slip

Click on your user name at the top right, click Settings from the menu, the from the Settings page select Customise Email Templates.

By default, if you do not select any colours, the top and bottom banners in the email will be in the ParentPaperwork corporate purple shades.

Select email colours

You can set the colours for the banners. Click on the corresponding field and select a colour from the picker. Or, if you know the hex code for the desired colour, simply enter this in the field.

As you change the colours the live preview will update to illustrate how your emails will look.

If you decide you don’t want the custom colours click the Reset button to return to the standard purple shades.

You can choose colours for your ParentPaperwork email notifications

Send newsletters and alerts to parents with ParentPaperwork

A great many schools have asked us if they can use ParentPaperwork to send newsletters and other information to parents, via email and SMS.

We are pleased to announce availability of the new Parent Broadcast feature, included as part of everyone’s ParentPaperwork annual subscription.

The Broadcast feature lets you send emails and/or SMS text messages to parents without needing a response back. You create the Broadcast in a similar fashion as sending an online form to parents, but there is no need for them to respond. Broadcast is great for distributing your school’s newsletter, or sending alerts or updates to groups of parents.

Many schools now distribute their newsletters via email, or perhaps a mobile app. Both methods have their drawbacks.

If you are using email, then you are probably copying and pasting dozens of addresses into your email program. Or maybe you are using MailChimp, or Constant Contact, or one of the other email newsletter systems – which means importing your parent list each time. And if you want to send an SMS you’ll have to use yet another system.

But what about the mobile apps some schools use? The big problem is you will never have every parent download, install and set up the app. Some parents won’t own smart phones. Others simply won’t want the bother of another app on their phone. So you will never be able to be confident your messages are reaching everyone.

The Broadcast system in ParentPaperwork is different. You can  send a message to the parents on one or more Student Lists, via either email or SMS or both. No fuss, quick and easy. You can immediately communicate with EVERY PARENT in the school, providing you have at least either an email address or mobile phone number on file.

If you wish to make use of SMS notifications you need to ask us to turn this feature on for you. Please email support@parentpaperwork.com and we’ll flick the switch.

You can check whether SMS notifications are enabled by clicking on your User Name at the top right (after logging into ParentPaperwork). Then click Settings, and Configuration.

 

ParentPaperwork gets more personal, plus tracking of problems with emails and non-delivery

Hello-my-name-is1

Sometimes the small things matter the most, and most people would agree they would always prefer to be addressed by name. We realised recently that the emails ParentPaperwork sends to parents were not actually personally addressed, so now they are!

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It can be frustrating not being completely sure a parent has received an email. ParentPaperwork already can tell you if a parent has opened an email, now there is also notification for:

  • No email address at all
  • A delivery error was recorded

When you view the list of parent responses for a Slip, there are two new icons.

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The red triangle is a warning that the Parent contact does not have an email address, we’re also displaying this icon in other places where a parent is listed, so it’s clear you might have a problem.

The red envelope icon shows that there was an error recorded when we tried to deliver an email to the parent. You can click the icon to pop up a window containing the actual error message.

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