ParentPaperwork gets more personal, plus tracking of problems with emails and non-delivery

Hello-my-name-is1

Sometimes the small things matter the most, and most people would agree they would always prefer to be addressed by name. We realised recently that the emails ParentPaperwork sends to parents were not actually personally addressed, so now they are!

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It can be frustrating not being completely sure a parent has received an email. ParentPaperwork already can tell you if a parent has opened an email, now there is also notification for:

  • No email address at all
  • A delivery error was recorded

When you view the list of parent responses for a Slip, there are two new icons.

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The red triangle is a warning that the Parent contact does not have an email address, we’re also displaying this icon in other places where a parent is listed, so it’s clear you might have a problem.

The red envelope icon shows that there was an error recorded when we tried to deliver an email to the parent. You can click the icon to pop up a window containing the actual error message.

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