SMS Text messages sent from an unknown or anonymous sender have a higher chance of being ignored by the recipient, even if the message does reference their child.
In some countries, it is possible to replace the ‘From’ name that displays to the recipient on their phone with a more friendly alphanumeric substitute. You can control the SMS ‘From’ name on your Configuration page. Click your user name at the top right, then Settings. On the Settings page click the Configuration option.
You can control the SMS ‘From’ name on your Configuration page:
Click your user name at the top right, then Settings. On the Settings page, click the Configuration option.
The name can be up to 11 characters, numbers and letters, with no spaces.
Note: This feature will only work in some countries (for example, it is available in Australia but not in New Zealand).
If you would like to know more, please contact [email protected].