Email is a key function in ParentPaperwork, and the primary way we communicate with parents to advise them of new online forms they need to complete, indeed our email notifications are critical if your school does not have our SMS text notifications enabled.
We know it is important to many schools that communications to parents reflect the branding and corporate style of the school. You can upload your logo which is shown on all web pages and emails seen by the parents.
You can now also set the colours in the email notifications sent to parents for:
- Advising of a new Parent Slip
- Thanking them for submitting a Parent Slip
- Reminding them they have an outstanding Parent Slip
Click on your user name at the top right, click Settings from the menu, the from the Settings page select Customise Email Templates.
By default, if you do not select any colours, the top and bottom banners in the email will be in the ParentPaperwork corporate purple shades.
You can set the colours for the banners. Click on the corresponding field and select a colour from the picker. Or, if you know the hex code for the desired colour, simply enter this in the field.
As you change the colours the live preview will update to illustrate how your emails will look.
If you decide you don’t want the custom colours click the Reset button to return to the standard purple shades.
Today we have added date fields to our online slips and forms, expanding the list of available field types.
These new date fields are designed to capture a specific date – day, month and year. They are going to be useful for all manner of information, excursion dates for a permission slip, a student’s date of birth, the dates a staff member wishes to take a vacation.
The Form Builder now has 10 date fields available for each of the School and Parent sections on the form templates. As with other field types, just drag a field over from the list of available fields on the left hand side.
When a Slip or Form is created from the template, the user can select a date using the pop up date picker.
When a parent is filling out a form they also can use the picker to select a date. You can have multiple date fields on the same template.
We have released a new feature in ParentPaperwork, the ability to configure a cut off date for Parent Responses when they fill out and submit their online forms.
Until now there has no been no restriction on when a Parent can submit their Form, yet often events and activities need to have all Forms returned by a certain date.
The Close Responses after this Date option allows you to set a hard cut off date, after which Parents who click through to the Form will not be permitted to submit a response.
Back in November last year we announced a new feature, Resending Slips, which enables you to resend the emails to a parent for a specific Student and Slip. We’ve had great feedback from schools – and the number one request has been the ability to know which ones you have resent.
Today we have released an update that fulfills this request.
Every time you resend a Slip to a parent we log this information in the database, and now we give you visibility to that log.
On the Slip page, when viewing the list of Responses, a green envelope icon will display if the email has been resent, hover your mouse over the icon to see the date/time the email was resent.
We have also update the Student View page, the Resend link (and log icon) now is also available on the list of Slips sent to that Student – just to make life easier and saving you having to click back to the Slip View page to resend for a particular Student.
Today we are announcing the release of a raft of changes to the way you can view, list and manage the Responses submitted by Parents.
High on the list of requests from schools has been the ability to deal with situations where a particular student for some reason or other did not receive their Slip. Typically there are two scenarios:
- The Student was not allocated to the Student List when the Slip was emailed out.
- The Student did not have a Parent Contact allocated, or the Parent Contact did not have an email address configured when the Slip was emailed out.
The new features released today address both of these situations. We have substantially overhauled the Responses list when you view a Slip. The two big changes are:
- You can now Resend the emails for a particular Student by clicking the Resend link.
- There is a new section called Other Students that will display if there are Students on the Lists selected, but who have not been sent the Slip. You can click the Send Slip link, they will be sent the emails and be moved to the list of Responses above.
In the situation where a Student appears on the Other Students list, but their Parent Contact(s) don’t have email addresses, you will be told this, and will not see a Resend link until email addresses are configured.
In addition we have also made the following changes:
- The Responses list now has paging. We’ve noticed schools sending hundreds of Slips out, so the list becomes very long and unwieldy. It made sense to introduce paging, you’ll now see 100 Responses at a time, and can move through the list by clicking the page numbers at the top right.
- The Student and Parent names now are clickable links so you can jump to their specific records. This is particularly handy when you are working to resolve a problem, for example dealing with a missing email address for a Parent. Previously you would have had to go and search for the Parent’s name, now you can just click through.
Sometimes the small things matter the most, and most people would agree they would always prefer to be addressed by name. We realised recently that the emails ParentPaperwork sends to parents were not actually personally addressed, so now they are!
It can be frustrating not being completely sure a parent has received an email. ParentPaperwork already can tell you if a parent has opened an email, now there is also notification for:
- No email address at all
- A delivery error was recorded
When you view the list of parent responses for a Slip, there are two new icons.
The red triangle is a warning that the Parent contact does not have an email address, we’re also displaying this icon in other places where a parent is listed, so it’s clear you might have a problem.
The red envelope icon shows that there was an error recorded when we tried to deliver an email to the parent. You can click the icon to pop up a window containing the actual error message.
Until now after parents completed and submitted their form to school they were shown just a quick summary of the form. If they clicked their link again, this summary was again shown. After feedback from parents and schools we’ve changed this so the full form is displayed after submission, including both the school data fields and the fields the parents completed in order to submit the form.
This makes a lot of sense. Some parents want to be able to print out the form to keep for their records – or if it’s anything like our house, stick on the fridge door to remind us our kids have an excursion on a particular day.
We’ve also done a little bit of work on the print version of the page, so it looks cleaner and more closely aligned to the form you see on screen.